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AI Agents: The 5 Sectors Where Their Added Value Is Strongest

AI agents—intelligent assistants capable of processing, summarizing, drafting, or analyzing information—are already proving to be powerful allies for companies and their teams. (iStock)

by DirectIndustry

December 5, 20256 mins

AI agents—intelligent assistants capable of processing, summarizing, drafting, or analyzing information—are already proving to be powerful allies for companies and their teams. According to Mendo, a specialist in enterprise generative AI, five sectors are seeing the most significant impact. Still, successful integration depends on supporting employees through this new way of working.

In a hurry? Here are the key notes to know:

Customer Service: Draft responses, triage requests, and summarize conversations—reducing stress and speeding up replies.
Human Resources: Automate administrative tasks like job postings and interview prep, freeing HR to focus on people.
Marketing & Communications: Generate content ideas, write posts, analyze trends, and produce visuals, boosting creativity and output.
Legal & Compliance: Summarize documents, identify risks, and draft contracts—saving time while leaving critical decisions to humans.
Industry & Logistics: Monitor stocks, optimize routes, and improve production planning for faster, smarter decision-making.
Bottom line: AI strengthens human work, reducing repetitive tasks and letting employees focus on what matters most.

1. Customer Service: Less Stress, Faster Responses

When requests pile up, pressure rises. Customer service teams must balance accuracy, empathy, and speed—often all at once. AI agents can bring real relief by drafting clear and personalized responses, triaging urgent requests, and summarizing conversations.

The outcome: teams save time, and customers receive answers faster. AI agents do not invent information, and when they cannot provide a reliable response, the request is automatically escalated to a human agent. The result is lower mental load and more room for meaningful human interaction—advisors can focus on listening and problem-solving.

2. Human Resources: Reducing Administrative Load to Refocus on People

HR teams handle recruitment, administrative files, internal communication, and more. But administrative tasks often dominate their daily workload. Here, AI agents can assist by drafting job descriptions, creating HR content, or preparing interview materials.

Ultimately, AI frees up time spent on heavy administrative work so HR professionals can concentrate on what truly matters—and what brings real value to the company: people.

3. Marketing & Communications: Boosting Creativity and Productivity

Marketing is one of the fields where AI has already become indispensable. The mandate is clear: produce more content, faster, across more channels. AI agents can support teams by generating content ideas, drafting posts tailored to specific platforms and audiences, analyzing trends and insights, or even producing visual assets.

In this way, they act as a superpowered creative assistant—helping teams deliver more, without compromising on quality.

4. Legal & Compliance: Turning Hours of Work into Minutes

Reading a ten-page contract, identifying risks, comparing versions—these tasks are essential but extremely time-consuming for legal teams. AI agents can summarize complex documents, identify sensitive points, prepare first drafts, and check for compliance.

Of course, human validation remains critical, especially for summaries and compliance checks. AI is not meant to replace legal professionals but to spare them repetitive tasks and minimize the risk of oversight—allowing them to focus on work that requires nuance and judgment.

5. Industry & Logistics: Better Prediction, Better Reaction

In factories and warehouses, every minute matters. AI already plays a key role in analyzing incidents more quickly, monitoring stock levels, optimizing routes, production processes, and schedules, and suggesting the best decisions in real time.

For teams working in fast-paced environments, AI becomes a valuable source of support.

AI’s Role: Enhancing Humans, Not Replacing Them

While AI is reshaping the workplace, it must not widen the gap between those who know how to use it and those who don’t. According to Quentin Amaudry, CEO of Mendo,

“Today, technology evolves faster than its actual usage. The priority is no longer to innovate for the sake of innovation, but to make AI useful and accessible to teams. AI agents don’t replace jobs—they strengthen them. And that’s Mendo’s mission: to make AI truly helpful, truly simple, and truly at the service of employees, in every profession.”